Privacy Policy

1. Introduction

Aqwel AI (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, products, APIs, developer program, and related services (“Services”).

2. Information We Collect

We may collect:

• Account and contact information: name, email address, and billing details when you register or subscribe.
• Payment information: processed by our payment provider (e.g., Stripe); we do not store full card numbers on our servers.
• Usage data: how you use our Services, including API usage, logs, and analytics (e.g., IP address, device type, pages visited).
• Communications: messages you send to us (e.g., support requests, contact forms).

3. How We Use Your Information

We use the information we collect to: provide, maintain, and improve the Services; process payments and send related communications; send receipts, invoices, and account notifications; respond to your requests and support; analyze usage and trends; enforce our terms and policies; and comply with legal obligations.

4. Cookies and Similar Technologies

We and our service providers may use cookies, local storage, and similar technologies to remember preferences, analyze traffic, and improve the Services. You can control cookies through your browser settings; disabling them may limit some functionality.

5. Sharing and Disclosure

We may share information with: (a) service providers who assist in operating our Services (e.g., hosting, analytics, payment processing such as Stripe), under contractual obligations to protect your data; (b) legal or regulatory authorities when required by law; (c) affiliates or in connection with a merger, sale, or restructuring. We do not sell your personal information to third parties for their marketing.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Usage and log data may be retained for a limited period for security and analytics.

7. Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Payment data is handled by our payment processor in accordance with industry standards (e.g., PCI DSS). No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have the right to: access, correct, or delete your personal information; object to or restrict certain processing; data portability; and withdraw consent where processing is consent-based. You can update account details in your account settings or contact us. You may also unsubscribe from marketing emails. Residents of certain jurisdictions (e.g., EU, UK, California) may have additional rights under applicable data protection laws.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take steps to ensure that such transfers are subject to appropriate safeguards (e.g., standard contractual clauses or adequacy decisions) where required by law.

10. Children

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the “Last updated” date. Material changes may be communicated via email or a notice in the Services. We encourage you to review this policy periodically.

12. Contact

For privacy-related questions or to exercise your rights, contact us at aqwelai.company@gmail.com or through our contact page.